State legislatures, local jurisdictions, and courts across the country have reacted in different manners to the rise of new technologies, artificial intelligence, and the sharing and gig economies in an effort to oversee or regulate new and, in some cases, disruptive technologies. Any new legal or regulatory requirements should be tailored to the new product, directly tied to an identified harm, limited to gaps in existing coverage, focused on bad actors, and narrowly tailored to avoid conflicts or discrepancies in the law and unintended consequences. In addition, corresponding rules and regulations that apply to legacy providers should be adjusted accordingly to allow for technological neutrality. TechNet will promote policies that encourage the development of entrepreneurship, mobile commerce, and the next wave of innovation in the new economy. Establishing an innovation-friendly policy framework is the key to the competitiveness of the technology industry. The state program supports the following principles:
Reasonable Statutory and Regulatory Framework
New technologies bring new products and services to the market. Occasionally, these new products and services generate significant policymaker interest because of transformative features with little precedent and high consumer interface. Autonomous vehicles, unmanned aerial vehicles, and self-service healthcare, including telehealth and teledentistry, are examples.
While some lawmaking maybe needed or helpful, TechNet will be vigilant against unnecessary, harmful, or hostile laws and regulations. Generally speaking, efforts to modernize the legal framework can be supported if they:
- Support the underlying and future innovation inherent in the product or service.
- Focus on prohibiting negligent, reckless, or criminal conduct and on the actors rather than the technology.
- Avoid duplicating existing requirements and creating unclear overlap or conflicts with existing requirements.
- Encourage the expedition of the regulatory process to align with the speed of developing technologies.
- Recognize the benefits of the new technology.
- Continue to provide safeguards against intermediary liability.
Patient Access to Health Care
Telehealth is fundamentally altering how patients experience care. New telecommunications technologies allow health care professionals to provide patients with medical care and services inconvenient, affordable, and accessible ways.
TechNet supports the following principles:
- Statutes should affirmatively enable the use of technology to treat patients remotely and ensure that the physician-patient relationship can be established using technology. Prescribing must also be allowed using technology with the exception of controlled substances.
- Telehealth statutes should be technology-neutral and enable innovation.
- The use of text messaging and other SMS technology should be allowed for behavioral health as long as the provider has access to and has reviewed the patient’s medical history.
- Photography used to assist in the practice of telehealth should not require professional licensure.
Access to Markets
While policymakers must balance new innovations with consumer protection, TechNet opposes regulatory restrictions imposed to protect existing markets from competition, such as excessive insurance requirements, caps on the number of services a company can provide, and unreasonable barriers to market entry.
TechNet supports legislation to protect consumers when it is based on an identifiable harm that has occurred or could occur. TechNet opposes legislation that regulates specific technologies based on unknown impacts to a consumer. In circumstances where policymakers have identified a significant threat or occurrence of harm that is not already prohibited or otherwise addressed by existing law or regulation, the cost, difficulty, and practicality of implementing new rules and regulations should be analyzed against the magnitude and probability of potential harm. Further, policymakers should note the difficulties inherent in state or local regulation of companies and products that are multi-state or global in operations, including the interplay of other state or federal legal requirements.
TechNet supports efforts to increase access to capital, including intrastate crowdsourcing and other cutting-edge funding mechanisms.
Consumer choice, satisfaction, and empowerment are hallmarks of transformative technology products. TechNet will support efforts to protect the free speech rights of consumers and their ability to engage the public and providers in a transparent and clear manner. In addition, TechNet will support policies and efforts to ensure a competitive and unrestricted online ticketing market.
Access to Talent
The modern workforce requires a flexible employment environment that allows workers to find opportunities that match their skills, interests, and availability. TechNet opposes efforts to eliminate or restrict this flexibility, including restrictions on the use of independent contractor and consultant classifications, inflexible overtime rules, and indiscriminate expansion of collective bargaining rules. TechNet supports efforts to develop new avenues and “safe-harbors” that empower companies to voluntarily provide new protections and benefits to workers where appropriate without impacting classification outcomes.
Increase access to independent work and build portable benefits
The composition of the U.S. workforce is changing as demographic shifts impact labor supply and demand, interstate commerce and international trade grow, and technology makes it easier for people to work independently and run their own businesses. In addition, new technologies have provided low-barrier access to flexible, independent work, allowing individuals and families in need of supplemental income, including during periods of unemployment or underemployment, to access work on demand. Over time, in large part due to the availability of the gig and sharing economies, the independent workforce has grown to serve as an important source of earnings for millions of Americans.
Many in the modern, independent workforce find they get better financial returns on their skills than similar groups in the traditional workforce. Perhaps the biggest benefit to this new workforce is the flexibility self-employment, independent contracting, and freelancing provide, which allows the independent workforce to balance work, family, and leisure activities differently than employees. But, with this flexibility also come challenges regarding the provision of benefits — medical, dental, vision, disability, etc.
To address these challenges, state and federal policymakers are beginning to attempt to regulate how, or if, companies who use this new independent workforce to provide services also provide benefits. As policies are introduced to address the growth of the new economy, it is important to maintain the flexibility needed for both online and offline and commoditized and differentiated business models for finding work and the diverse independent workforce (“commoditized” meaning a platform or agency that sets the price of the service and assigns a provider of services to a buyer of those services, and “differentiated” meaning a platform or agency acting as a marketplace that enables sellers of services to connect to buyers of those services and prices are negotiated). Technology companies’ ability to innovate and provide flexible work opportunities to millions of Americans should be preserved. Policymakers should also strive to improve access to portable benefits for independent workers and their families.
Any portable benefits program should be guided by the following principles:
- Recognize the benefits of the new technology.
- Participation should be voluntary, and the program should maintain the flexibility these workers seek while avoiding making the American independent workforce too expensive. These programs and policymakers should be cognizant of the differences between online and offline and commoditized and differentiated business models.
- The program should empower companies to provide portable benefits to workers by establishing a safe harbor with respect to the independent contractor status of workers.
- The program should avoid duplicating existing requirements or creating unclear or confusing overlaps or conflicts with existing requirements.
- The program should not impede the ability of self-employed workers, independent contractors, freelancers, and other small businesses to find work online by mandating “one-size-fits-all” benefits policies.
- The program should recognize the promise of flexibility, diversity, and inclusion inherent in the new economy and the opportunities the new economy brings to traditionally underserved workers and consumers, and small and large businesses alike.
- States should engage multiple stakeholders, or convene task forces or working groups, to gather feedback and assess how states would implement a portable benefits program, assuming a federal-level program is not established.
TechNet sees the internet as a key tool for consumers’ access to information and empowerment. Embracing policies that expand access to the internet and technology, provide a safe and secure consumer experience, and promote strong private sector competition (while opposing provisions that would create unnecessary regulations or legal requirements) is a core value of TechNet. TechNet will support government efforts to increase broadband deployment to unserved areas and increase adoption.
TechNet member companies have developed and continue to maintain significant policies and practices that protect the environment and promote conservation, recycling, and waste reduction. Efforts to expand or create new mandated environmental programs should be inclusive, balanced, flexible, and data-driven in order to achieve stated aims and avoid significant disruption.